Strategic Customer Care

Target Group

All staff who render services to internal and external customers.

Duration:  One (1) week

Course Objectives

1. To enhance the abilities and skills of participants in handling customers.
2. To furnish participants with modern customer handling skills. The skills will enable them to improve the level of customer satisfaction in their respective organizations.

Course Outline

1. Introduction to the Concept of Customer Care
2. Dealing with Customers Complaints
3. Skills for Effective Customer Care Services

Learning Outcome

After completion participants will be able to handle different customers and understand how to establish and maintain good customer relationships.

Course fee

1. TZS 450,000.00 per participant
2. The fee covers tuition, hand-outs, session break tea and lunch for 5 training days